This Privacy Policy was last updated July 1, 2024.
This Privacy Policy is the notice that explains our collection, use, and disclosure of personal data in connection with our business customers and commercial activities. This privacy notice applies to StandardAero Aviation Holdings, Inc. and to all of our affiliates and subsidiaries (“StandardAero”). References to the term “services” in this notice include our website(s), apps, and features and functionalities on them.
StandardAero services are generally intended for and provided to businesses and other organizations, and not individual consumers or end-users.
The personal data we collect depends on how you interact with us. We may use the terms personal data and personal information interchangeably.
We collect information about you from different sources and in various ways including information you provide directly, information collected automatically, information from third-party data sources, and data we infer or generate from other data.
Information you provide directly. We collect personal data you provide to us. For example:
Information we collect automatically. When you use our services or visit our locations, we collect some information automatically. For example:
Information we create or generate. We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics (“inferences”). For example, we infer your general geographic location (such as city, state, and country) based on your IP address.
Information we obtain from third-party sources. We also obtain the types of information described above from third parties. These third-party sources include, for example:
When you are asked to provide personal data, you may decline. And you may use web browser or operating system controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain services or features, those services or features may not be available or fully functional.
We, our service providers, and third parties, use cookies, web beacons, and other technologies (collectively, “Technologies”) to collect personal and other data, including Internet and network activity, geolocation data, and device information.
What are cookies, web beacons, and other technologies?
Cookies are small text files placed by a website and stored by your browser on your device. A cookie can later be read when your browser connects to a web server in the same domain that placed the cookie. The text in a cookie contains a string of numbers and letters that may uniquely identify your device and can contain other information as well. This allows the web server to recognize your browser over time, each time it connects to that web server.
Web beacons are electronic images (also called single-pixel or clear GIFs) that are contained within a website or email. When your browser opens a webpage or email that contains a web beacon, it automatically connects to the web server that hosts the image (typically operated by a third party). This allows that web server to log information about your device and to set and read its own cookies. In the same way, third-party content on our websites (such as embedded videos, plug-ins, or ads) results in your browser connecting to the third-party web server that hosts that content. We also include web beacons in our email messages or newsletters to tell us if you open and act on them.
Other technologies that may operate similarly to cookies or web beacons may be used to collect information about you or your device when using our services.
How do we, our service providers, and third parties use Technologies?
We, our service providers, and third parties use Technologies on our website and services to collect personal data. Personal data about your online activities may also be collected over time and across different websites or online services.
We and our service providers use personal data collected from Technologies for a variety of purposes, such as to store your preferences and settings, enable you to sign-in, analyze how our websites and apps perform, track your interaction with the site or app, develop inferences, deliver and tailor interest-based advertising, combat fraud, and fulfill other legitimate purposes. We and our service providers may also disclose the personal data we collect or infer with others to assist with these purposes.
Companies acting as third parties (“Third-Party Partners”) use personal data collected from Technologies for our purposes and other purposes. We work with these Third-Party Partners for a variety of purposes, including analytics, personalization, fraud, security, and interest-based advertising. These Third-Party Partners may use and combine this data across multiple sites for their own and third-party purposes. For example, we use Google Analytics on our website to help us understand how users interact with our website; you can learn how Google collects and uses information at www.google.com/policies/privacy/partners. Some of the data disclosures to these Third-Party Partners may be considered a “sale” or “sharing” of personal data as defined under certain U.S. state laws. Please see the “Choice and Control of Personal Data” and “Do Not Sell or Share My Personal Information” sections below for more details.
What controls are available?
There are a range of cookie and related controls available through browsers, mobile operating systems, and elsewhere. See the “Choice and Control of Personal Data” section below for details.
We use the personal data we collect for purposes described in this privacy notice or as otherwise disclosed to you. For example, we use personal data for the following purposes:
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Purposes of Use |
Categories of Personal Data |
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Provide services. To provide and deliver our services, including troubleshooting, and improving services. |
Contact information, demographic data, content and files, identifiers and device information, usage data, sensor data, inferences Sensitive Information: account login information, contents of communications |
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Business operations. To operate our business, such as billing, accounting, improving our internal operations, securing our systems, detecting fraudulent or illegal activity, and meeting our legal obligations. |
Contact information, demographic data, content and files, identifiers and device information, usage data, inferences, preferences and opinions, security camera footage Sensitive Information: government ID, account login information, contents of communications |
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Customer support. To provide customer support and respond to your questions. |
Contact information, demographic data, content and files, identifiers and device information, usage data, inferences, preferences and opinions Sensitive Information: account login information, contents of communications |
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Communications. To send you information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages. |
Contact information, demographic data, content and files Sensitive Information: account login information, |
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Marketing. To communicate with you about new services, offers, promotions, rewards, contests, upcoming events, and other information about our services and those of our selected partners. |
Contact information, demographic data, content and files, identifiers and device information, usage data, inferences, preferences and opinions Sensitive Information: account login information, contents of communications |
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Advertising. To display advertising to you (see the “Cookies” section of this notice for information about personalized advertising and your advertising choices). |
Contact information, demographic data, content and files, identifiers and device information, usage data, inferences, preferences and opinions Sensitive Information: contents of communications |
We may combine data we collect from different sources for these purposes, and to give you a more seamless, consistent, and relevant experience.
We disclose personal data with your consent or as we determine necessary to complete your transactions or provide the services you have requested or authorized. In addition, we disclose each of the categories of personal data described above, to the types of third parties described below, for the following business purposes:
Personal data is also disclosed to Third-Party Partners as further described in the Cookies, Web Beacons, and Other Technologies section above.
We may provide links or references to services provided by third parties whose privacy practices differ from ours. If you visit or use those services, or provide personal information to any of those third parties, their privacy notices will apply to any data shared with or collected by them.
We provide a variety of ways for you to control the personal data we hold about you, including choices about how we use that data. In some jurisdictions, these controls and choices may be enforceable as rights under applicable law.
Access, portability, correction, and deletion. If you wish to access, correct, or delete personal data about you that we hold you may contact us at [email protected].
Communications preferences. You can choose whether to receive marketing communications from us by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to stop, you can do so by following the directions in that message or by contacting us as described in the “Contact Us” section below. These choices do not apply to certain informational communications including surveys and mandatory service communications.
Targeted advertising. To opt-out from having personal information we collect from you in connection with our website used for targeted advertising, you can use the:
Other options may also be available to help reduce targeted advertising, but may not prevent having personal information we, and the Third-Party Partners we work with, collect from you being used for targeted advertising. These options include:
All of the options in this section are specific to the device or browser you are using. If you access our services from other devices or browsers, take these actions from those devices and browsers as well.
Do Not Sell or Share My Personal Information. Some laws define “sell” and “share” very broadly, and some of our data sharing described in this privacy notice may be considered a “sale” or “sharing” under those definitions. In particular, Third-Party Partners may collect identifiers and device information and usage data through our website and services, including as further described in the Cookies, Web Beacons, and Other Technologies section above.
If you do not wish for us to “sell” personal information, or “share” personal information for targeted advertising purposes, use the Cookie banner controls.
If you opt-out using these choices, we will take steps to stop disclosing personal data in ways that are considered a “sale” or “sharing” (for targeted advertising) for which opt-out rights are required under applicable law. However, we will continue to disclose personal data to service providers and others as allowed by applicable law.
Email web beacons. Most email clients have settings that allow you to prevent the automatic downloading of images, including web beacons, and the automatic connection to the web servers that host those images.
Except for the automated controls described above, if you send us a request to exercise your rights or these choices, to the extent permitted by applicable law, we may decline requests in certain cases. For example, we may decline requests where granting the request would be prohibited by law, could adversely affect the privacy or other rights of another person, would reveal a trade secret or other confidential information, or would interfere with a legal or business obligation that requires retention or use of the data. Further, we may decline a request where we are unable to authenticate you as the person to whom the data relates, the request is unreasonable or excessive, or where otherwise permitted by applicable law. If you receive a response from us informing you that we have declined your request, in whole or in part, you may appeal that decision by submitting your appeal [to our data protection officer] using the contact method described at the bottom of this privacy notice.
If the processing of personal data about you is subject to European Union or United Kingdom data protection laws, you have certain rights with respect to that data:
To make such requests, please use the contact information at the bottom of this notice. You also have the right to lodge a complaint with a supervisory authority, but we encourage you to first contact us with any questions or concerns.
We rely on different lawful bases for collecting and processing personal data about you, for example, with your consent and/or as necessary to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.
If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (CCPA), you have certain rights with respect to that information.
Notice at Collection. At or before the time of collection, you have a right to receive notice of our practices, including the categories of personal information and sensitive personal information to be collected, the purposes for which such information is collected or used, whether such information is sold or shared, and how long such information is retained. You can find those details in this notice by clicking on the above links.
Right to Know. You have a right to request that we disclose to you the personal information we have collected about you. You also have a right to request additional information about our collection, use, disclosure, or sale of such personal information. Note that we have provided much of this information in this privacy notice. You may make such a “request to know” by emailing us at [email protected] or sending a request by mail to StandardAero, Legal Department – Attn: Privacy, 6710 N. Scottsdale Rd., Ste 250, Scottsdale, AZ 85253.
Rights to Request Correction or Deletion. You also have rights to request that we correct inaccurate personal information and that we delete personal information under certain circumstances, subject to a number of exceptions. You may make a request to correct or delete by emailing us at [email protected] or sending a request by mail to StandardAero, Legal Department – Attn: Privacy, 6710 N. Scottsdale Rd., Ste 250, Scottsdale, AZ 85253.
Right to Opt-Out / “Do Not Sell or Share My Personal Information”. You have a right to opt-out from future “sales” or “sharing” of personal information as those terms are defined by the CCPA.
Some laws define “sell” and “share” very broadly, and some of our data sharing described in this privacy notice may be considered a “sale” or “sharing” under those definitions. In particular, Third-Party Partners may collect identifiers and device information and usage data through our website and services, including as further described in the Cookies, Web Beacons, and Other Technologies section above.
If you do not wish for us to “sell” personal information, or “share” personal information for targeted advertising purposes, you can opt out using our Cookie banner.
We do not knowingly sell or share the personal information of minors under 16 years of age.
Right to Limit Use and Disclosure of Sensitive Personal Information. You have a right to limit our use of sensitive personal information for any purposes other than to provide the services or goods you request or as otherwise permitted by law. Note that we do not use sensitive personal information for any such additional purposes.
You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.
Further, to provide, correct, or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law. We will verify your request by confirming your identity in a manner appropriate to our relationship with you which may include requesting you to use an email address associated with you that we have on file, or other methods.
We retain personal data for as long as necessary to provide the services and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and for other legitimate and lawful business purposes. Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the data, the availability of automated controls that enable users to delete data, and our legal or contractual obligations.
The personal data we collect may be stored and processed in your country or region, or in any other country where we or our affiliates, subsidiaries, or service providers process data, some of which may have laws that offer different levels of data protection than the country in which you reside. Currently, we primarily use data centers in Canada, the United States and the United Kingdom. We take steps to process and protect personal data as described in this notice wherever the data is located.
Location of Processing European Personal Data. We transfer personal data from the European Economic Area (EEA), United Kingdom (UK), and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do so, we use legal mechanisms, including contracts, to help ensure your rights and protections. To learn more about the European Commission’s decisions on the adequacy of personal data protections, please visit: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en.
We take what we believe to be reasonable and appropriate steps to help protect personal data from unauthorized access, use, disclosure, alteration, and destruction.
To help us protect personal data, we request that you use a strong password and never share your password with anyone or use the same password with other services or accounts.
We will update this privacy notice when necessary to reflect changes in our services, how we use personal data, or the applicable law. When we post changes to the notice, we will revise the “Last Updated” date. If we make material changes to the notice, we will provide notice or obtain consent regarding such changes as may be required by law.
If you have a privacy inquiry or concern for StandardAero, please contact us at [email protected].
Our address is StandardAero, Legal Department – Attn: Privacy, 6710 N. Scottsdale Rd., Ste 250, Scottsdale, AZ 85253.
Legal Notices to be sent to:
StandardAero
Legal Department
6710 N. Scottsdale Rd., Ste 250
Scottsdale, Arizona 85253
