Dallas – March 7, 2017 – StandardAero received the triple crown of awards for "Customer Satisfaction," "Program Investment" and "Total Quality" at the Rolls-Royce FIRST Network Recognition Reception, held on March 6 as part of Rolls-Royce's attendance at this year's HAI HELI-EXPO in Dallas, Texas. The awards recognize significant achievements of authorized maintenance service centers that provide MRO services for M250 helicopter engines in the global marketplace.
The 2017 awards represented the unprecedented eighth year in a row that StandardAero has received the "Customer Satisfaction" award at the annual Rolls-Royce FIRST Network Recognition Reception. The Rolls-Royce Customer Satisfaction Award recognizes those facilities with the highest customer satisfaction ratings based on customer letters, performance, likelihood to recommend scores, 3rd party monitoring and customer surveys.
The Rolls-Royce Program Investment Award recognized StandardAero for its significant investment in capital assets to support the Rolls-Royce M250 marketplace both short and long-term.
The Rolls-Royce Total Quality Award recognized StandardAero for its specific compressor case life extension improvement programs to enhance engine performance and reduce corrosion. Since fielding this customer guaranteed program in 2016, there have been zero returns or issues with the program.
"We are extremely proud and thrilled to receive this ‘trifecta' of Rolls-Royce awards for 2017," said Manny Atwal, Vice President, Helicopters, StandardAero. "This recognition aligns completely with StandardAero's continuous focus on satisfying customers, investing in resources that keep operators in the air and providing outstanding, high quality services that are highly recognized and even more importantly -- consistently acknowledged for the past eight years in a row."
StandardAero has been a long-time, legacy partner servicing the Rolls-Royce M250 engine for 50 years and is one of the oldest, largest and broadest capability organizations in the Rolls-Royce FIRST Network.
Visit StandardAero at Booth 10353 at the annual HAI Heli-Expo March 7-9 in Dallas, Texas.
StandardAero is one of the world's largest independent providers of services including engine and airframe maintenance, repair and overhaul, engine component repair, engineering services, interior completions and paint applications. StandardAero serves a diverse array of customers in business and general aviation, airline, military, helicopter, components, energy and VIP completions markets. The company celebrated its 100th year of industry leadership in 2011. StandardAero is owned by and partnered with Veritas Capital, a leading private equity firm headquartered in New York City. Veritas invests in companies that provide critical products and services to government and commercial customers worldwide including those operating in aerospace & defense, healthcare, technology, national security, communications, energy and education. More information can be found on the company's web site at www.standardaero.com.